Return, Refund & Shipping
Policy
As every Introlink product is manufactured to order, please read our return, refund, shipping and delivery terms carefully before confirming your order.
Terms That Govern Returns & Refunds
Custom-Made Products
All products are custom-made as per the customer's approved design, dimensions, and specifications. Therefore, returns, exchanges, or cancellations are not accepted.
Custom-Made Products
All products are custom-made as per the customer's approved design, dimensions, and specifications. Therefore, returns, exchanges, or cancellations are not accepted.
Advance Payment
The advance payment is non-refundable under any circumstances.
Advance Payment
The advance payment is non-refundable under any circumstances.
Manufacturing Defects
If the product is found to have a manufacturing defect, it will be repaired or replaced at our discretion as per the warranty terms.
Manufacturing Defects
If the product is found to have a manufacturing defect, it will be repaired or replaced at our discretion as per the warranty terms.
Change of Preference
No refund will be provided for changes in customer preference after order confirmation.
Change of Preference
No refund will be provided for changes in customer preference after order confirmation.
NO Return, Refund & Exchange Policy
We do not offer returns, refunds, or exchanges for any purchases. If your payment is deducted from your bank account but the transaction fails, please contact us with your payment details. After verification, if the refund is approved, the amount will be credited back to your original payment method within 15 business days.
NO Return, Refund & Exchange Policy
We do not offer returns, refunds, or exchanges for any purchases. If your payment is deducted from your bank account but the transaction fails, please contact us with your payment details. After verification, if the refund is approved, the amount will be credited back to your original payment method within 15 business days.
Shipping & Delivery Policy
Here's what to expect once your design is approved and your advance payment is received.
Delivery will be completed within 45 days after final design approval and receipt of the required advance payment, subject to material availability.
Delivery timelines may vary due to unforeseen circumstances such as natural disasters, transport delays, strikes, or material shortages.
The customer must ensure the site is ready for delivery and installation.
Any additional charges for re-delivery due to site unavailability or customer delay shall be borne by the customer.
Risk of damage due to improper handling after delivery is the customer's responsibility.